Shipping Policy

Shipping Policy:

  1. Delivery Time: Orders are typically processed and shipped within 1-3 business days. This timeframe may vary depending on product availability and the delivery address.
  2. Shipping Charges: Shipping is free for orders over $100 and free express shipping for orders over $250. Standard shipping charges may apply to other orders.
  3. Express Delivery: We also offer express delivery options through DHL and UPS Express. You can select this option at checkout.
  4. International Deliveries: Additional fees and delivery times may apply to international deliveries. Please contact us for detailed information on international deliveries.
  5. Delivery Address: Please ensure that your delivery address is correct and complete. We are not responsible for delays caused by incorrect address entry.
  6. Carrier Information: Orders to the USA are shipped from our US warehouse via USPS First Class Mail. Other orders are shipped from Turkey via Turkish Post.
  7. Tracking: All orders are shipped with tracking information so you can monitor your delivery.
  8. Delivery Times: Delivery times are approximately 5-15 days for the USA and 10-30 days for other countries.

Return Policy:

  1. Return Period: You may request a return within 14 days of receiving your order. Return requests are subject to the condition that the product is undamaged and unused.
  2. Return Procedure: Contact us to request a return. Once your return request is evaluated, we will get back to you.
  3. Non-Returnable Items: Certain items (e.g., personal care products) cannot be returned for hygiene reasons.
  4. Return Shipping Charges: Return shipping charges are the responsibility of the customer, unless the product is faulty, in which case we will cover the shipping costs.
  5. Refund Process: If your return request is approved, the refunded amount for the returned product will be credited to your original payment method (credit card or bank account).
  6. Customer Support: If you have any issues with your order, please contact us at info@erdmetaljewelry.com. We also accept custom and wholesale orders.